Privacy & Cookies

This privacy policy sets out how Historic House Hotels uses and protects any information that you give Historic House Hotels. This policy outlines what this means in practice and explains how we collect, store, manage and protect your data.
Historic House Hotels is committed to ensuring that your privacy is protected. Historic House Hotels may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/2018.

WHAT WE COLLECT

For guests and employees, most of the data we hold would have been provided by yourselves. Although not limited to these, examples of data collected are:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer interests/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We use this information to understand your needs and provide you with a better service, and in particular for the following purposes:

• Internal record keeping.
• To improve our products and services.
• With your permission, we may periodically send promotional emails about new services, offers or other information which we think you may find interesting, using the contact details which you have provided.

SECURITY AND RETENTION OF DATA

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Personal data is held in line with our Records Management Policy and Schedule, which is available upon request.

CONTROLLING YOUR PERSONAL INFORMATION

On all guest registration documentation we ask your permission to use your contact details to inform you of goods/services we consider may be of interest to you. Without your agreement, we will never knowingly send you marketing material.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at the following address: Data Protection Officer Hartwell House, Oxford Road, Vale of Aylesbury, Buckinghamshire HP17 8NR or by opting out using the link in any promotional email we may send you. We will never sell or disclose your data to third parties.

You may request details of personal information which we hold about youby writing to Hartwell House, Oxford Road, Vale of Aylesbury, Buckinghamshire HP17 8NR.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

HOW WE USE COOKIES

We are required to inform you we use tracking features called ‘cookies’ on our website. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow us to respond to you as an individual and to understand where website visitors are coming from and how they use our website.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

FURTHER INFORMATION

If you have any questions you feel are not covered by this Privacy Statement, please do not hesitate to contact us by writing to us at: Data Protection Enquiry, Hartwell House, Oxford Road, Vale of Aylesbury, Buckinghamshire HP17 8NR or by telephone on 01296 747444.